Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Business Information: Store names, locations, and screen configurations
• Content: Images, videos, and other media you upload to display on your screens
• Communication: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

• Device Information: Device ID, operating system, app version, and hardware specifications from Android TV devices, Raspberry Pi devices, and web browsers
• TV Device Data: Android TV app installations, device models, screen resolutions, and hardware capabilities
• Usage Data: Screen heartbeats, connection status, playback information, and system logs
• Location Data: Geographic coordinates when you set screen locations (optional)
• Network Information: IP addresses, connection type, and network performance metrics

1.3 Android TV Application

Our Android TV application collects specific information to provide digital signage services:

• Device Pairing: QR code scanning and pairing codes to link your TV to your account
• Display Information: Screen size, resolution, and orientation for optimal content display
• Playback Data: Content viewing status, playlist information, and schedule adherence
• Device Status: Online/offline status, last heartbeat, and connectivity health
• App Performance: Crash reports, error logs, and performance metrics to improve app stability

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To operate and maintain the digital signage platform across Android TV, Raspberry Pi, and web-based devices
• Content Management: To store, process, and deliver your media content to screens
• Device Management: To monitor screen health, connectivity, and performance across all supported platforms
• TV Device Control: To remotely manage Android TV devices, including content updates, scheduling, and configuration
• Authentication: To verify your identity, secure your account, and pair devices to your account
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission using HTTPS/TLS
• Secure password storage with industry-standard hashing
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with AWS

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Media Content: Retained as long as you use our service or until you delete it
• Usage Logs: Retained for 90 days for troubleshooting and analytics
• Device Information: Retained while devices are active on your account

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a structured format
• Opt-Out: Disable optional data collection such as location tracking
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Services

Our platform may integrate with third-party services:

• Cloud Storage: AWS (Amazon Web Services) for hosting and storage
• CDN & Security: Cloudflare for content delivery and security protection
• Cloud Services: Google Cloud Platform and Microsoft Azure for infrastructure
• Authentication: Secure login and session management
• Analytics: Anonymous usage statistics for service improvement

These third parties have their own privacy policies. We encourage you to review them.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings, but disabling them may affect functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority